Complaints & Compliments Procedure

What to do when we get it right (or wrong) 'Compliments & Complaints'

Making a Compliment:

Raising Concerns:

Making a Complaint:

What to do when we get it right (or wrong) 'Compliments & Complaints'

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Making a Compliment:

If you are happy with your child's School or Teacher let us know, it's good to know that we've got it right. Back to top

Raising Concerns:

Day to day concerns should be raised with your child's teacher or, if necessary, the Head Teacher. Back to top

Making a Complaint:

We understand that parents fear that the relationship between the school, the parent and the child will be affected if you express dissatisfaction. That certainly will not be the case.
Complaints should be made in the first instance to the Head Teacher, who will consider your complaint and, if necessary, carry out an investigation. (Your complaint may be made verbally or in writing).

If your complaint is about the Head Teacher or you are not satisfied with the Head Teacher's response to your complaint, you should contact the Chair of Governors, (in writing, as your complaint is now 'formal'). The Chair will carry out an investigation and if necessary arrange for your complaint to be heard by the Complaints Committee of the Governing Body, who have no prior knowledge of the case or your complaint and can therefore give an independent and unbiased view.

If your complaint is about the Governing Body, your complaint will be investigated by Sandwell L.E.A. Back to top